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Continue reading →: Book It, Agent: Why Agentic AI in Corporate Travel Is Still Missing the PointA new vision is taking hold across the corporate travel industry: A traveler types “I need to fly to Singapore next Tuesday for two nights, under policy,” and an AI agent books the whole trip — optimal fare, approved hotel, ground transport — without a human touching anything. The signals…
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Continue reading →: The AI Illusion: Why ChatGPT Won’t Kill the OBTBut Will Change the Rules of Corporate Travel!! If you have spent any time reading travel tech headlines lately, you have probably encountered a fair share of apocalyptic predictions. The dominant narrative suggests conversational AI and hyper-intelligent chatbots will completely dismantle corporate travel distribution, rendering traditional Online Booking Tools (OBTs)…
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Continue reading →: The English Brain of AI: How Language Bias is Shaping Global IntelligenceArtificial intelligence is often described as universal—capable of serving anyone, anywhere, in any language. But beneath this promise lies a structural imbalance. Today’s leading AI systems—ChatGPT, Gemini, Claude, Llama—are not truly global intelligences. They are English-first systems with multilingual capabilities layered on top. And this distinction has real consequences for how…
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Continue reading →: Invisible to AI: The Emerging Content Crisis in HospitalityFor decades, hotel marketing optimized for emotion. Brands invested in beautiful imagery, evocative storytelling, and carefully crafted language designed to signal luxury, comfort, and aspiration. That approach worked in a world where discovery was human — where travelers browsed websites and interpreted nuance. But discovery is increasingly computational. AI agents…
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Continue reading →: Dynamic Pricing in Corporate Travel: Why It’s Not the EnemyDynamic pricing is often treated as a dirty word in corporate travel. Travel managers hear it and think volatility. Finance teams hear it and think loss of control. But here’s the uncomfortable truth: Dynamic pricing has always existed in corporate hotels. We just didn’t call it that. What’s changed isn’t…
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Continue reading →: Personal AI AgentsConvenience or New Security Nightmare? Personal AI agents are rapidly moving from experimentation to everyday reality. They promise to handle routine digital tasks—shopping, travel bookings, expense filing, and entertainment reservations—on our behalf. For travelers and travel managers alike, this could remove enormous friction from planning and managing trips. What feels…
AI, Travel Technology & Business Travel Insights
Notes by Rajeev Goswami
Insights on AI, Business Travel & Leadership
Hi, I’m Rajeev Goswami
This blog brings together my work and thinking at the intersection of AI, business travel, leadership, and technology-driven change.
Drawing from my experience as CEO of WWStay, working with global clients, and involvement with the GBTA Tech Committee, I write practical, reflective pieces on how organisations and people adapt in a changing world.
Welcome !
CEO of WWStay and GBTA Tech Committee member.
I write about AI, business travel, and leadership.
Let’s connect
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