Browse all articles, essays, and reflections. Use search or categories to find topics of interest.
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AI Didn’t Replace the Travel Counsellor. It Left Them with the Exceptions.
AI handles the routine booking. It deflects the hardest cases onto TMC counselors, who are now multi-tasking more, being hired…
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Three Fault Lines Later: What a TMC Actually Sells Now
Long Lake just bet $6.3 billion that a TMC’s real product isn’t booking. Here’s what TMC sells now in the…
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When the Agent Makes a Mistake, the Liability Lands on You, Not the Vendor
When the agent makes a mistake in corporate travel booking, two 2026 court rulings agree on who pays: whoever deployed…
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Google’s New Hotel Checkout Looks Exactly Like a Direct Booking. That’s the Problem.
Google’s new AI Mode hotel checkout clears every compliance check your program runs, and leaves your traveler invisible to duty-of-care…
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The Merchant of Record Model Is Corporate Travel’s Head Start on Agentic Booking
AI agents are starting to book corporate travel. Whether your agency runs Merchant of Record or pass-through decides if you…
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Business Travel Is Growing and Getting Harder to Plan. That’s Not a Contradiction.
GBTA projects 1.84B trips in 2026 even as geopolitical uncertainty persists. What travel managers should do about tariffs, fuel, and…
