Browse all articles, essays, and reflections. Use search or categories to find topics of interest.
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AI Knows Your Pillow Preference. It Still Can’t Tell You Why the View Was Breathtaking.
AI personalisation promises luxury-grade hotel experiences at every price tier. But when every hotel runs the same AI stack, what’s…
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Business Travel Confidence Just Fell to 41%. It’s Not One Crisis — It’s Three, Landing at Once
GBTA’s poll shows business travel confidence 2026 collapsed from 59% to 41%. The real causes: geopolitics, jet fuel costs, and…
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The Corporate Housing Boom Your Travel Policy Isn’t Built to Handle
Data centers need 499K workers. Most T&E policies have no category for their housing — and your TMC’s tools weren’t…
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Every Hotel in Your RFP Now Claims to Be “AI-Ready.” The Industry Has No Standard to Verify It.
Every hotel says it’s AI-ready. No certification body verifies the claim. Here’s what AI-readiness actually requires — and the question…
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Your Hotel Rate Is in the GDS. AI Defaults to the OTA Rate Instead. That’s Your New Compliance Problem.
The compliance question is solved. Your AI booking tool enforces rate caps, flags out-of-policy selections, and triggers pre-approval workflows. The…
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Expedia Wants to Run Your Hotel’s Pricing. Corporate Travel Managers Should Read the Small Print.
On June 23, Expedia published global research covering 1,500 hotel decision-makers and named its next strategic move: Autonomous Distribution —…
