AI, Travel Technology & Business Travel Insights
Notes by Rajeev Goswami
Insights on AI, Business Travel & Leadership
Category: Hotel Distribution & Technology
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The OTA Industry Just Cheered a Ruling It’s Guilty Of Itself — And AI Is About to Repeat the Crime
OTAs cheered the EU’s €460M fine on Google for self-preferencing — while running the identical pay-for-visibility model. AI travel assistants…
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Every Major TMC Is Quietly Becoming an AI Router
Amex GBT, BCD Travel, Navan, and Identity Travel are all becoming an AI router in 2026. The real question is…
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AI Disintermediation Isn’t Killing OTAs. It’s Making Them the Infrastructure Underneath It.
AI disintermediation of OTAs looks inevitable — but 2026 evidence says the opposite is happening. Here’s what that means for…
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AI Knows Your Pillow Preference. It Still Can’t Tell You Why the View Was Breathtaking.
AI personalisation promises luxury-grade hotel experiences at every price tier. But when every hotel runs the same AI stack, what’s…
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Every Hotel in Your RFP Now Claims to Be “AI-Ready.” The Industry Has No Standard to Verify It.
Every hotel says it’s AI-ready. No certification body verifies the claim. Here’s what AI-readiness actually requires — and the question…
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Your Hotel Rate Is in the GDS. AI Defaults to the OTA Rate Instead. That’s Your New Compliance Problem.
The compliance question is solved. Your AI booking tool enforces rate caps, flags out-of-policy selections, and triggers pre-approval workflows. The…
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CEO of WWStay and GBTA Tech Committee member.
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