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Continue reading →: The English Brain of AI: How Language Bias is Shaping Global IntelligenceArtificial intelligence is often described as universal—capable of serving anyone, anywhere, in any language. But beneath this promise lies a structural imbalance. Today’s leading AI systems—ChatGPT, Gemini, Claude, Llama—are not truly global intelligences. They are English-first systems with multilingual capabilities layered on top. And this distinction has real consequences for how…
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Continue reading →: Invisible to AI: The Emerging Content Crisis in HospitalityFor decades, hotel marketing optimized for emotion. Brands invested in beautiful imagery, evocative storytelling, and carefully crafted language designed to signal luxury, comfort, and aspiration. That approach worked in a world where discovery was human — where travelers browsed websites and interpreted nuance. But discovery is increasingly computational. AI agents…
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Continue reading →: Dynamic Pricing in Corporate Travel: Why It’s Not the EnemyDynamic pricing is often treated as a dirty word in corporate travel. Travel managers hear it and think volatility. Finance teams hear it and think loss of control. But here’s the uncomfortable truth: Dynamic pricing has always existed in corporate hotels. We just didn’t call it that. What’s changed isn’t…
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Continue reading →: Personal AI AgentsConvenience or New Security Nightmare? Personal AI agents are rapidly moving from experimentation to everyday reality. They promise to handle routine digital tasks—shopping, travel bookings, expense filing, and entertainment reservations—on our behalf. For travelers and travel managers alike, this could remove enormous friction from planning and managing trips. What feels…
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Continue reading →: Amazon vs PerplexityThe Lawsuit That Will Change Corporate Travel The Amazon–Perplexity fight is really about whether AI agents can legally act as autonomous “proxy shoppers” on top of existing platforms, and it will shape who owns the customer, the data, and the margin in travel. Depending on the ruling, OTAs, metasearch and…
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Continue reading →: How MCP and Agentic AI Are Reshaping Hotel BookingsThe New Tug-of-War Between OTAs and Direct Hotels The travel industry is undergoing a seismic shift. With the rise of Model Context Protocol (MCP) and agentic AI assistants like ChatGPT and Gemini, hotel bookings are becoming a truly conversational, seamless experience. But as this technology matures, it threatens the traditional dominance of OTAs—and opens…
AI, Travel Technology & Business Travel Insights
Notes by Rajeev Goswami
Insights on AI, Business Travel & Leadership
Hi, I’m Rajeev Goswami
This blog brings together my work and thinking at the intersection of AI, business travel, leadership, and technology-driven change.
Drawing from my experience as CEO of WWStay, working with global clients, and involvement with the GBTA Tech Committee, I write practical, reflective pieces on how organisations and people adapt in a changing world.
Welcome !
CEO of WWStay and GBTA Tech Committee member.
I write about AI, business travel, and leadership.
Let’s connect
Categories
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