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Continue reading →: Amazon vs PerplexityThe Lawsuit That Will Change Corporate Travel The Amazon–Perplexity fight is really about whether AI agents can legally act as autonomous “proxy shoppers” on top of existing platforms, and it will shape who owns the customer, the data, and the margin in travel. Depending on the ruling, OTAs, metasearch and…
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Continue reading →: How MCP and Agentic AI Are Reshaping Hotel BookingsThe New Tug-of-War Between OTAs and Direct Hotels The travel industry is undergoing a seismic shift. With the rise of Model Context Protocol (MCP) and agentic AI assistants like ChatGPT and Gemini, hotel bookings are becoming a truly conversational, seamless experience. But as this technology matures, it threatens the traditional dominance of OTAs—and opens…
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Continue reading →: AI Assistants Are Rewriting the Rules of Travel DistributionWhat Travel Managers Need to Know — and How to Stay Ahead Executive Summary AI assistants like ChatGPT, Gemini, and Perplexity are rapidly becoming the primary booking interfaces in travel. They merge conversation, personalization, and automation—threatening to disrupt traditional OTA dominance and redefine relationships among hotels, TMCs, and corporate travel programs. OTAs are embedding themselves into these…
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Continue reading →: Project Accommodations Don’t Have to Be a Nightmare – But They Often AreArranging Hotels for Critical Projects: Navigating the Challenges For many organizations, arranging travel for mission-critical projects comes with immense pressure. These projects directly impact revenue, making efficient and cost-effective travel arrangements essential to maintaining profitability and productivity. The recently concluded GBTA Project, Crew, and Team Travel Summit identified “Sourcing Under…
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Continue reading →: Black Friday in India?The Great American Shopping Season has made its way to India, marking an interesting addition to our retail culture. Large online retailers like Amazon and Flipkart are offering significant discounts starting today, Friday, 29 November, as a Black Friday Sale. Other offline retailers like Croma and Reliance Retail are also…
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Continue reading →: Two Years of ChatGPT: Is the Travel Industry Keeping Up?Industry leaders are still hesitant!! The travel industry is at a crossroads as generative AI (Gen AI) begins to reshape how we plan and experience travel. Two years after ChatGPT’s launch, it’s clear that this technology holds transformative potential. Yet, its adoption in the travel sector has been slower than…
AI, Travel Technology & Business Travel Insights
Notes by Rajeev Goswami
Insights on AI, Business Travel & Leadership
Hi, I’m Rajeev Goswami
This blog brings together my work and thinking at the intersection of AI, business travel, leadership, and technology-driven change.
Drawing from my experience as CEO of WWStay, working with global clients, and involvement with the GBTA Tech Committee, I write practical, reflective pieces on how organisations and people adapt in a changing world.
Welcome !
CEO of WWStay and GBTA Tech Committee member.
I write about AI, business travel, and leadership.
Let’s connect
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