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Continue reading →: When AI Travels: Hidden Language Risks in Global Duty-of-CareAI can speak dozens of languages, but that doesn’t mean it supports every traveler equally. As AI becomes embedded in traveler support, risk management, and duty-of-care workflows, travel managers must understand the hidden language and cultural biases that can affect traveler safety and decision-making.
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Continue reading →: Business Travel’s Hidden Transformation: Why Travel Managers Are Becoming Custodians of Trusted DataTravel managers are becoming custodians of operational data that influences sustainability reporting, governance, risk, and business decision-making. Here’s why trusted travel data is emerging as a strategic asset.
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Continue reading →: The “Invisible” Friction in Corporate Project TravelWhy It’s Killing Your Project Margins When an enterprise wins a massive consulting contract, kicks off a 6-week regional system integration, or deploys an audit team to a major hub, the Project Management Office (PMO) maps out the timelines perfectly. Deliberate milestones are set. Budgets are locked down. The operational…
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Continue reading →: Book It, Agent: Why Agentic AI in Corporate Travel Is Still Missing the PointA new vision is taking hold across the corporate travel industry: A traveler types “I need to fly to Singapore next Tuesday for two nights, under policy,” and an AI agent books the whole trip — optimal fare, approved hotel, ground transport — without a human touching anything. The signals…
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Continue reading →: The AI Illusion: Why ChatGPT Won’t Kill the OBTBut Will Change the Rules of Corporate Travel!! If you have spent any time reading travel tech headlines lately, you have probably encountered a fair share of apocalyptic predictions. The dominant narrative suggests conversational AI and hyper-intelligent chatbots will completely dismantle corporate travel distribution, rendering traditional Online Booking Tools (OBTs)…
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Continue reading →: The English Brain of AI: How Language Bias is Shaping Global IntelligenceArtificial intelligence is often described as universal—capable of serving anyone, anywhere, in any language. But beneath this promise lies a structural imbalance. Today’s leading AI systems—ChatGPT, Gemini, Claude, Llama—are not truly global intelligences. They are English-first systems with multilingual capabilities layered on top. And this distinction has real consequences for…
AI, Travel Technology & Business Travel Insights
Notes by Rajeev Goswami
Insights on AI, Business Travel & Leadership
Hi, I’m Rajeev Goswami
This blog brings together my work and thinking at the intersection of AI, business travel, leadership, and technology-driven change.
Drawing from my experience as CEO of WWStay, working with global clients, and involvement with the GBTA Tech Committee, I write practical, reflective pieces on how organisations and people adapt in a changing world.
Welcome !
CEO of WWStay and GBTA Tech Committee member.
I write about AI, business travel, and leadership.
Let’s connect
Categories
- AI in Business Travel (27)
- Corporate Travel (8)
- Hotel Distribution & Technology (8)
- Miscellaneous (1)
- Payments (3)
- Reflections (1)
- Sustainability (1)
- Team & Project Travel (4)
- Travel Tech Insights (6)